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Peony in Love

Bridal Hair Accessories & Gifts

Make a statement with our handpicked treasures that promise to enhance your bridal look effortlessly.

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Returns FAQ

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Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging, with all tags and labels attached.

  • The return request must be made within 14 days of the purchase date.

Returns Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [customer service email/phone number] to request a Return Merchandise Authorization (RMA) number.

  2. Fill out the return form included in your order or available on our website.

  3. Pack the item securely in the original packaging, including the return form and the RMA number.

  4. Ship the return package to the address provided by our customer service team. Please use a trackable shipping method to ensure your return is received.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days. Please note that depending on your payment provider, it may take additional time for the refund to be processed and posted to your account.

Shipping Costs

Shipping costs for returning your item are your responsibility unless the return is due to our error (e.g., you received an incorrect or defective item). If the return is due to our error, we will cover the return shipping costs.

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